Case Study: Optimizing Last-Mile Delivery for E-Commerce Growth

Medma Solutions partnered with a fast-growing e-commerce company to reduce delivery delays, cut transportation costs, and improve customer satisfaction.

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Seamless Technology Integration

Medma Solutions connected directly with the client’s online store, integrating with their order management system and enabling automated shipment creation and real-time delivery updates.

Who We Helped

We partnered with a growing mid-sized e-commerce retailer that had quickly expanded operations across several cities. With over 3,000+ daily shipments, they were struggling to keep pace with customer expectations while controlling costs. Their logistics network lacked real-time transparency, leading to delays and inefficiencies that directly impacted customer satisfaction.

Key challenges faced:

Daily dispatch volume exceeding 3,000 parcels across multiple locations

Frequent traffic delays and unpredictable delivery timelines

Rising operational costs affecting profitability

Limited shipment visibility, making it hard to track parcels in real time

Increased customer complaints due to inconsistent delivery experiences